Shipping
Do you ship to P.O. Boxes?
Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. If you need additional assistance, you can contact our friendly Online Store Customer Service Team at smartypants@worldpantry.com or 1-866-972-6879.
What is your return policy?
We’re so happy you asked! Returns are just another way we make shopping with us a breeze.
If you’re not 100% happy (satisfied?) with your order, just contact our Customer Service Team, and one of our friendly team members will help with a refund or an exchange for another SmartyPants product. Pretty sweet, huh?
Items purchased through www.
Did you purchase your supplements through another online retailer (Amazon, etc.)? No worries. You can either return it back to them, or we can help you with an exchange for a replacement bottle of another SmartyPants product. The choice is yours!
A few more things, we don’t refund original shipping costs unless we sent you the wrong product – and we don’t issue refunds or exchanges past 30 days.
To get your return or exchange started, just contact our Customer Service Team at the phone # or email address below. We are ready to help!
Customer Service Contact
Phone: 1- 866-972-6879
Hours: Monday – Friday 10 a.m. to 5 p.m. ET; Saturday – Sunday 12:00 p.m. to 8:00 p.m. ET
Email: smartypants@worldpantry.com
Can I return or exchange my product if I don’t like it?
If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.
Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed. You can find more information on our return policy here.
How can I contact SmartyPants about a potentially fraudulent order?
If you believe a fraudulent order was made please contact our Customer Service team at smartypants@worldpantry.com or you can also call 1- 866-972-6879.
How long does it take for my order to ship?
We offer a few different shipping options, and arrival dates vary.
We ship to all U.S. States. Your order will be processed and shipped within 2 business days of placing it. You will receive a shipment notification email to track your delivery.
Your order will be shipped via Standard Shipping unless you select an alternative method. Our rates are as follows:
- Standard Shipping (within the contiguous U.S.): $5 – arrival approximately 3 – 5 business days after order is processed.
- 2-day Shipping (within the contiguous U.S.): $20 – arrival approximately 2 business days after order is processed.
- Standard Shipping Outside Contiguous U.S.: $5.99 (includes orders to Alaska and Hawaii) – arrival approximately 4 – 7 business days after order is processed.
If you need help with an order, please contact our Customer Service team at smartypants@worldpantry.com or you can also call 1- 866-972-6879.
Which payment methods do you accept?
Payment Options
We accept charge and credit cards issued by Visa, MasterCard, American Express and Discover.
You can safely send us your credit card number via our secure server, which uses encryption to protect your personal information. Our Safe and Easy Ordering Guarantee ensures your security.
Pricing
We do our best to make sure that all of the information on this site is accurate. Despite our best efforts, sometimes an item may be priced incorrectly.
- If the item's correct price is lower than our stated price, then we will charge you the lower price and ship the item to you.
- If the item's correct price is higher than our stated price, then we will contact you and wait for your instructions before shipping.
Sales Tax
Sales tax is charged only on orders sent within California.
No sales tax is charged on food items. If an item is a combination of a non-taxable food item and a taxable non-food item, then California state law requires that we collect a prorated tax based on the ratio of the value of the food item and the non-food item.
The final confirmation page displayed when you order shows the sales tax we will charge on your order.
If you need help with an order, please contact our Customer Service team at smartypants@worldpantry.com or you can also call 1- 866-972-6879.
How much is shipping?
We offer a few different shipping options, and prices vary.
We ship to all U.S. States. Your order will ship within approximately 2 business days of placing it. You’ll receive a shipment notification email where you can track your delivery.
Your order will be shipped via Standard Shipping unless you select an alternative method. Our rates are as follows:
- $5 flat rate – Standard Shipping (within the contiguous U.S.) – arrival approximately 3 – 5 business days after order is processed.
- $20 flat rate – 2-day Shipping (within the contiguous U.S.) after order is processed.
- $5.99 flat rate – Standard Shipping (outside the contiguous U.S.) for orders to Alaska and Hawaii – arrival approximately 4 – 7 business days after order is processed.
If you need help with an order, please contact our Customer Service Team at smartypants@worldpantry.com or you can also call 1- 866-972-6879.
Do you ship internationally?
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